Pathetic service

<p>On the 4 June 2016 at 23:30 I called Vodacom call centre with regards to the network problem. I reported the matter and the agent kept on putting me on hold. After waiting on the agent line she came back and pretended as if she cant hear me then she dropped the phone. </p> <p>I called back abd requested to speak to a supervisor, i was adviced that there was no supervisor there is only a senior consultant. I have requested to speak to senior consultant after a long wait Carl answered and he advised that he was a team leader. I advised him of the way my call was handled and he said he will check the information and escalate the matter. They did not do anything with regards to the service I received previously. </p> <p> </p> <p>The matter that was resolved is the network and i was refunded. </p>