PATHETIC SERVICE
<p>10/06/2016 did a upgrade - suppose to be straight forward and easy - ONE BIG NIGHT MARE. SERVICE SUSPENDED - account not in arrears but SERVICE SUSPENDED - Vodacom4u east rand mall got the wait 4-8 hrs.<br /> 11/06/2016 Back to Vodacom4u east rand mall still no luck service still suspended -LIMIT REACHED -LIMIT NOT REACHED -LIMIT REACHED so you go back and forth for hrs -Waist of time, Call the call center and find out they know less then what I do about my account. On the phone hour after hour just to get we will look into it and get back to you. Bought a data bundle to use over the weekend but its Monday 13/06/2016 and to no surprise ACCOUNT SUSPENDED. I would like to reverse the data bundle as well as the upgrade on my account take this phone back to Vodacom4u east rand and have nothing further to do with Vodacom not even a government departments service is NOT as bad as VODACOM. </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
