1 reviews | Active since Oct 2014
Pathetic Service!!!
<p>I booked my Samsung s6 edge device in for repair at the Cresta repair centre on the 18th May, just fyi i only received this device in december with my upgrade. To date i have yet to recieve my device back even though their turn around time is 7-14 working days. I keep getting the run around and the only form of communication received is an automated sms "your device is in the repair process and awaiting spares" As the customer i am the one who has to keep following up and no form of proper communication is received. Its unacceptable to have to wait for a device i pay for for such a long time. It is as if you are doing me favour. I've been a loyal vodacom customer for well over 20 years and am honestly disgusted and appauled with the service received! Get your act together!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I get a call Sa****ay in an attempt to have this resolved, and was informed i will receive my device today. Once again receive an automated sms not stating that my device has been rebooked. No one calls to advise what is going on, i have too. I supposedly will be receiving my device tomorrow and yet again i find that hard to believe. Im really unhappy with vodacom and seriously considering moving my business elsewhere!
I get a call Sa****ay in an attempt to have this resolved, and was informed i will receive my device today. Once again receive an automated sms not stating that my device has been rebooked. No one calls to advise what is going on, i have too. I supposedly will be receiving my device tomorrow and yet again i find that hard to believe. Im really unhappy with vodacom and seriously considering moving my business elsewhere!