Pathetic Service

<p>My contract is due for an upgrade, so I was considering to upgrade it. On Friday the 3rd June 2016, i decided to upgrade online, and after completing the online requests, I received a call from a lady confirming the request for upgrade, because i could not hear her properly over the telephone, I decided to call in rather myself.</p> <p> </p> <p>The upgrade was completed telephonically with a gentleman called Briney, he said that i should receive my new phone via delivery within 48 hours - latest. Finding no problem with that, 5min later, i received a call from Briney again, confirming the address, again I gave all the information, double checking with him that he has the correct details.</p> <p> </p> <p>Monday came, nothing received, knowing it can take up to 48 hours, I left it there.</p> <p>Tuesday morning came, still nothing, no phone calls, nothing, So I decided to phone in, to find out the status of my delivery, I spoke to a lady, which i can not recall her name, she said that the delivery address was captured incorrectly and therefor no delivery had taken place.</p> <p>She transfered my back to Briney, and he confirmed once again the delivery address, and it was correct, i do not know how they could have captured the address incorectly, if he the confirmed it and it was correct!</p> <p>He then told me that i would receive my package either later the same day or the following day first thing.</p> <p>Its now the 8th June 2016, and up to date still have not received my upgrade yet. I am reaaly fruastrated and disappointed with their service. I have requested for the manager contact details, and of which he could not supply me with them, i then requested to speak to the manager, and was told that he is in a meeting... excuses... excuses!</p> <p>Taking into account that my parents being in business with Vodacom for more than 18 years, that it would only be right to do business with you guys as well, well clearly i was wrong, and i will NEVER again to business with you! I will not recommend any family nor friends to support you!</p> <p>Your quick to accept business but when it comes to delivering service your no where to be seen!</p> <p>Your staff is soo "experienced" and "helpful" that they even transfer me through to RAM couriers to follow up with my delivery without providing me with the tracking number, nor informing me that they will be transfering the call.</p> <p>How pathetic and uncapable staff and service consultants to deal with!</p>