Pathetic Service!!

<p>I've been a Vodacom customer for years and I've never been this ****ed off with the service as I am today!! I recently needed my phone repaired as it fell and my screen cracked, checked my upgrade documentation and it clearly states that I opted for the cover. (this upgrade is nearly two years old), I go to the branch where I obtained this upgrade and it was recommended by the cosultant who handled my query that I take my phone to the repair centre in Canal Walk. Took my phone in on Monday 30/05/2016 and by Wednesday June 1st I was advised that my claim was rejected because I DID NOT HAVE INSURANCE ON MY PHONE!! I called the call centre and they had confirmed this and I then proceeded to collect my phone from the repair centre. I call the VANGATE MALL branch where my upgrade was done , spoke to ILYAAS ( the consultant who did my upgrade docs) on Friday 03/06/2016 and with attitude I was told to come to the store that day and not the next because the manager would not be in the following day. I go to the branch, I was helped by Faried* and was told that I was 50% to blame for the insurance cover not being activated on my account. Seriouslty ***, I do not work for vodacom ,If any customer comes in for an upgrade how are they supposed to know that THEY are supposed to check in to see if the consultant did infact activate insurance and whatever else on their account. Also I don't get any **** statements or invoices so I could not see that I was infact not paying for this insurance.He then proceeded to take my original documents and give me a copy (this I only noticed when I'd already left the mall) and after being at the back of the store for 5 mins came back and said we should wait until Ilyaas was done to "discuss the way forward" when I looked again, this Ilyaas had disappeared out of the store. Nonetheless, I was promised that an email would be sent to the insurance dept and I would be copied on 03/06/2016 ... No email and it's Monday 06/06/2016... I was also told that the insurance will be escalated onto my account and I could then take my phone back to the repair store. At this point I want nothing to do with Vodacom, because they are clearly not doing there jobs. I'm moving to a different network!! Pathetic Service!!!!!! :****:</p>