Pathetic service

<p>I did an upgrade on the 27th of May and was advised i will receive a once off 10 gigs of data and R200 airtime. I only receive R100 airtime which is still part of my previous package. No data was loaded. I contacted customer service and spoke to a consultant Pumeza (who refused to provide her surname) who advised me that it will only be loaded on the 1st of July as the upgrade was done in May. That doesn’t make any sense to me? However when I requested her to send this info to me in writing coz I had numerous issues with Vodacom regarding this upgrade, she advised she cannot email from the new system. I requested to have her team leader email me. She made me wait +-10 minutes just to tell me that her team leader Andries Motheba is unable to do so. I want to cancel this upgrade, as I am not getting what I was promised. I am not at all happy with the level of service received by Vodacom. Ref number for my call is ***.</p>