WG
Welina G
1 reviews | Active since Sept 2012
11 Aug 2023, 09:27
Pathetic *********** service
What a disappointment. I had to make like 7 or more calls to get my fibre moved. Then today what a frustration, I was provided with details of a address where I stayed 8 years ago. this is *********** and pathetic
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Aug 2023, 10:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Aug 2023, 10:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WG
Welina G's updateReviewer Update
14 Aug 2023, 08:38This is now Monday 14th and I received an e-mail with an order number once again from 8 years ago. Vodacom please catch a wake-up as you keep on sending me the old order number.
This is rediculous
This is rediculous
WG
Welina G's update14 Aug 2023, 08:38
Reviewer Update
This is now Monday 14th and I received an e-mail with an order number once again from 8 years ago. Vodacom please catch a wake-up as you keep on sending me the old order number.
This is rediculous
This is rediculous
WG
Welina G's updateReviewer Update
16 Aug 2023, 17:43A great thank you to Phume from Vodacom. She assisted me in the last couple of days. Constantly following up and making sure that the call center has captured the order correctly.
I wish all personnel can be as sufficient as she was.
And just a quick thank you to the friendliest Vumatel technical team for the installation.
I will with the greatest of pleasure now rate Vodacom with 4 stars, not 5 due to the frustration.
I wish all personnel can be as sufficient as she was.
And just a quick thank you to the friendliest Vumatel technical team for the installation.
I will with the greatest of pleasure now rate Vodacom with 4 stars, not 5 due to the frustration.
WG
Welina G's update16 Aug 2023, 17:43
Reviewer Update
A great thank you to Phume from Vodacom. She assisted me in the last couple of days. Constantly following up and making sure that the call center has captured the order correctly.
I wish all personnel can be as sufficient as she was.
And just a quick thank you to the friendliest Vumatel technical team for the installation.
I will with the greatest of pleasure now rate Vodacom with 4 stars, not 5 due to the frustration.
I wish all personnel can be as sufficient as she was.
And just a quick thank you to the friendliest Vumatel technical team for the installation.
I will with the greatest of pleasure now rate Vodacom with 4 stars, not 5 due to the frustration.