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Billy B

1 reviews | Active since Dec 2023

11 Dec 2023, 16:57

PATHETIC SERVICE.

I app**** for a contract more than a month ago, all the documentation I send was approved and i was waiting for response from vodacom. 2 weeks ago i app**** again for the same contact due to no response from the first application. This time i am naming the person, Kaitlyn Singh did my application 2 weeks ago and yet again after numerous times of calling and vodacom blocking my number due to much calling activities and still NO RESPONSE from vodacom, i had to call again and do the application for the third time.

This is pathetic from vodacom, i am waisting my time and airtime on a network that does not value existing customers who wants to use more of vodacom. And to top it all everywhere i go there is almost no network availability as well. If this is how they want to do business then i might as well cancel everything and move to mtn or so.

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2023, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team