REMH
Rudi En Megan Harmse

1 reviews | Active since Feb 2021

03 Feb 2021, 21:07

Pathetic service

So tonight i just want to inform everyone to not use vodacom stay away trust me we app**** on the 8th of jan for a new fiber installation after big fights thay did fix everything last week fryday the fiber was installed by octotel that's good service from octotel but on vodacom side we wait to put us online monday i call them they said 12 to 48 hours and the man said he will call me back and never did so yesterday i call again the lady said today it will be online. 3 o clock i call again because i have a meeting tonight the man said in 2 3 hours it will be on at 5 pm i call again because its getting late i was on the phone for 2 hours and the lady hang up on me that's bad service and i dont recommend no one to go to vodacom. They said we get a month free but where is that free month if we must start paying end of Feb for something WE DID NOT USE

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2021, 06:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team