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SIYABONGA S
1 reviews | Active since Jul 2014
18 Sept 2020, 13:15
Pathetic service
I called for an upgrade and ordered an iPhone 7 and was promised delivery will happen between 3-5 working days I called to follow up on Wednesday and was told that it’s out of stock/life So when was I going to be notified about it? Then I was transferred back to upgrades and told I was told by Sbusiso that I will be called by consultant in 10-15 minutes even now I am still waiting to be called even this day.
The network has been bad for the past weeks
Maybe it’s time to move to another network provider that will appreciate me and give me better customer service
I’m so annoyed right now
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Vodacom's replyOfficial
18 Sept 2020, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2020, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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SIYABONGA S's updateReviewer Update
22 Sept 2020, 11:22I was called on Friday and promised that a manager of a department will call but of course I am still waiting until now. Vodacom is useless
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SIYABONGA S's update22 Sept 2020, 11:22
Reviewer Update
I was called on Friday and promised that a manager of a department will call but of course I am still waiting until now. Vodacom is useless