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Monique B

1 reviews | Active since Nov 2020

27 Feb 2021, 10:51

Pathetic service

Complained to the one at the Glen and they couldn’t assist me it’s been over a year that I had no internet. I went to Vodacom in Alberton the manager went to eat and refused to assist me after I had to get rude and arrogant to the staff only to get assistance, they only gave me a SIM card. I had to contact Vodacom center to activate and do a sim swop for me. Would never recommend anyone to go there.

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Replies (3)
MB
Monique B's update27 Feb 2021, 10:53
Reviewer Update
In Meyersdal Vodacom where the management went to eat lunch and came back and I gave them ****.

Had to only activate my SIM card 27th of February.
MB
Monique B's update27 Feb 2021, 10:59
Reviewer Update
Been contacting the call center over a year spoken to over 20 different consultants and no one could assist me.
Vodacom
Vodacom's reply27 Feb 2021, 11:41
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team