1 reviews | Active since Sept 2016
**** pathetic service
Hi
My 2 X Vodacom simcards got blocked 2 days in succession for the reasons that I don't even understand, with the first one ***) I called their call centre to find out what is happening with my simcard being disconnected and was told that the previous owner of the simcard had performed ********** activities and was forced to understand as the sim is still new. I was told to go to the vodacom store with proof of res and ID within 30 days or else my simcard will be canceled. I asked if I can email them the documents but they said only the retail outlet can assist. Mind you I'm staying very far from their outlet. This happens after I converted my airtime to 3 days talking minutes.
The following day my other simcard that I used for 14 years ***) also got disconnected for the reason that I don't even understand.
I sent them a message on Facebook but they are not helpful, I was told that my simcard disconnected because it's under investigation that has to do with misusing the free data bundles services, whereas I have never used any free data service. This happens after I loaded R197 airtime to pay advance of R83,then converted the remaining balance to 5 gig data bundles that expires in 14 days. So I lost my money for nothing. I could have used my R200 to but mtn or telkom datas.
I am always buying data bundles as I have a lot to do with datas, I'm surprised to hear that I'm performing ********** activities, since when did buying data bundles become **********?
I tried to find out what can be done to get my number back as my life revolves around the number, but was told that by the pathetic idiotic consultant that there's nothing they can do to help me other than getting a new simcard.
Like I said, I have app**** a lot of jobs and other important things with the number.
All I want is my numbers back, I had just purchased 5 gig valid for 14 days R99.
My other simcard was blocked with 60 talking minutes for each days for 3 days
That means I'm losing all my monies together with important numbers
I just want help to get my number activated, I'll just port my numbers to other service providers if vodacom don't approve my money spent buying from them.
Are you telling me that, "you must buy a new simcard because there's nothing we can do" is a feedback?
I'm talking about my number that I used for 14 years, then tomorrow it's disconnected and there's nothing can be done. Of course there is something you can do, get those investigating to get back my number activated. I committed no *****, since when did buying data bundles and talking minutes becomes a *****?
Come on, this is unfair
Are you telling me that, "you must buy a new simcard because there's nothing we can do" is a feedback?
I'm talking about my number that I used for 14 years, then tomorrow it's disconnected and there's nothing can be done. Of course there is something you can do, get those investigating to get back my number activated. I committed no *****, since when did buying data bundles and talking minutes becomes a *****?
Come on, this is unfair