LL
LO'real Leeuwschut

1 reviews | Active since Jan 2020

08 Oct 2021, 20:39

PATHETIC SERVICE!

Please help me understand how this is called service.

I app**** for Fibre in August 3 months later I have received 2 order numbers 2 routers has been delivered. Openserve has sent out there team to do the installation and here I am still waiting for my firbe to be activated.

I was transferred to the activation department only to find out that the installation was not completed. I was informed that a technician will contact me. This was weeks ago until today no one has contacted me.

So I'm asking you after months of struggling to get things done that other service providers has successfully done for clients what do you expect me to do? Should I really continue waiting while so many others are already enjoying their firbe? You are pathetic!!!

0
Replies (1)
Vodacom
Vodacom's reply09 Oct 2021, 12:33
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team