Pathetic service!

Have an existing contract with vodacom. Got a new contract for a laptop. The specs were bad, so i returned the item and cancelled it. I app**** then for a better spec laptop and got declined? Called and spoke to 4 people!!! The last lady told me it has been sorted out, I may continue to apply again, and they will sort me out,only to find out that they are still declining my application!!???