Pathetic service

Most pathetic service ever, account since April 1995 ; upgrade req and new laptop contract done on 2 December. Driving home from Braamfontein to Pretoria on the 2nd at 19h40, i needed to make a call to advise my 79 year old father that i will be late, only to find out my service has been suspended and no calls or messages are allowed. After contacting Vodacom and having to struggle for an hour eventually my line was unsuspended. Suspension due to a credit limit of R2500 that they have in place (probably since 1995) and if they add the contract renewal on top of my existing contract amount it pushes me over the limit. Keeping in mind that the new contract amount is in fact R300 lower than the existing but for an obscure reason they add the 2. Tuesday evening same story and again the line was suspended and again I needed to contact the call centre to enable my phone. Wednesday evening I find that the 2 pensioner's phone under my contract has now been suspended and they have not been able to send messages or make calls or use google maps. Again the same story phoning call centre just to be told that the 1 line shows pending and they can't resolve the issue. By today I have now had enough. Tried asking about my upgrade and suddenly no request is found for the upgrade (2 calls later the latest person finds the upgrade req but says it has been cancelled) I have now requested cancellation figures to cancel all my contracts with Vodacom and guess what - i am still waiting. And still waiting for a manager to phone me as I keep on requesting. Vodacom service is pathetic and they have no regards if customers are left without a means of communication.