Pathetic Service

After numerous complaints about the lack of connectivity on my LTE Wi-Fi connection, Sonny from the technical department investigated. He found that the only solution was a long term one in that a new tower would be planned for the area. He gave me the email address for the cancellations department and advised that due to the lack of service i would not be charged penalties for early cancellation. I emailed cancellations department on monday, 5 days ago but have received ABSOLUTELY NO RESPONSE!