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Devon W
1 reviews | Active since May 2020
06 Sept 2021, 17:04
Pathetic service
On 26 August I confirmed my upgrade and wasn't told that the product wasnt in stock, so expecting to get it last week, i was a little annoyed when I hadn't heard from vodacom or the couriers, so now when I phone I get told sorry the product isn't in stock and it's coming Friday 3 September so you will get it on Monday. Monday comes still no communication from either company so I phone and now I'm still getting told the product isn't in stock. Doesn't sound like these employees know what they doing
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Vodacom's replyOfficial
07 Sept 2021, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2021, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Devon W's updateReviewer Update
07 Sept 2021, 13:176 hours after this response and still no call or attempt was made by vodacom to fix this
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Devon W's update07 Sept 2021, 13:17
Reviewer Update
6 hours after this response and still no call or attempt was made by vodacom to fix this