RJ
Rowena J
1 reviews | Active since Jun 2011
28 Jul 2020, 14:18
PATHETIC SERVICE
Hi took out vodacom fibre 2 months ago. I use it to be able to work from home. Last week and sunday i phoned vodacom to log a fault on the ont device. Since 19 July until today 28 July, i have been phoning vodacom everyday. It has still not been fixed. Frogfoot technician came to fix it yesterday, 10 minutes after he left then it went off. I phoned him and he promised to come today at 8:30. Since this morning i phoned him 4 times, and he has not been answering. I phoned vodacom and they keep on telling me this has been escalated and they will get back to me, well, no one is getting back to me.
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Replies (2)
Vodacom's replyOfficial
28 Jul 2020, 14:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jul 2020, 14:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RJ
Rowena J's updateReviewer Update
29 Jul 2020, 20:55To date, this issue has not been sorted out. I have been on the phone for an hour yesterday and again today and are being transferred from pillar to post. Horrible service. I have 5 contracts with vodacom and this is such **** service. I'm paying for Fibre that is not even connected. I would never suggest anyone to be with this useless network.
RJ
Rowena J's update29 Jul 2020, 20:55
Reviewer Update
To date, this issue has not been sorted out. I have been on the phone for an hour yesterday and again today and are being transferred from pillar to post. Horrible service. I have 5 contracts with vodacom and this is such **** service. I'm paying for Fibre that is not even connected. I would never suggest anyone to be with this useless network.