WS
Warda S
1 reviews | Active since May 2020
30 Jun 2023, 23:15
PATHETIC SERVICE
Can SOMEONE please get hold of me urgently via email & not reply to me via a BOT! Check my initial email dated 7 May 2023 to ***. Downgrade my account to my R66 package & refund my 3 months IMMEDIATELY!!! 3 July will be my 4th month of being debited incorrectly because some *********** vodacom sales reps can't do their job properly!!! You can NEVER get hold of a PERSON when phoning in! Your robot system is BEYOND PATHETIC!!!
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Vodacom's replyOfficial
02 Jul 2023, 10:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2023, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team