Pathetic Service

I am absolutely disappointed and disgusted by the service rended by Vodacom's Fibre connect line. I have been calling since last week monday for assistance and to date not one of 15 odd people that I spoke too, took the initative to call me back or to go a little bit of an extra mile for me.

I previously had a vodacom contract to which i cancelled because I inteded on getting Fibre installed in my home. I work from home, so I rely on data to get my day to day work done at home. I have spoken to Serisha Thaver last week Monday who promised to get back to me but I am still awaiting feedback from her. I called in again and spoke to a team lead Abigil mbtombeni who promised to assist and never called back. I spoke to Nicole Mars from cape town customer service who gave me her word that she would sort out the matter and call back but she has failed to do so. Lastly i spoke to Mohau Maringa who promised to go the extra mile to assist!! All who have completely **** and never returned my call!!! I have called numerous times to ask them to please assist, giving each and every one of them my story and pleading for help!!!!

This is so disappointing that not one of these people attempted to go the extra mile and make a small difference to their client amidst my pleading to them to help me. None of them value customer retention and none of them care for their company to make an attempt for the clients of the business. I hope one of them are put in the position where they require help and assistance and they get the run around and frustration that I have been going through. Absolute pathetic customer service!!!!