IM
Inge M
1 reviews | Active since May 2021
27 May 2021, 18:34
Pathetic Service!!
Vodacom's technical team came out to have a look at our extender. They confirmed its damaged due to power surge and that they will send a damage report so that we can claim it from our insurance. It is now a week later and still no report and we have been without internet!!! When we follow up on the report they just say yes they will send it. How long does it take to send a report????? Pathetic Vodacom!!!!!
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Replies (2)
Vodacom's replyOfficial
28 May 2021, 07:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 May 2021, 07:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
IM
Inge M's updateReviewer Update
04 Jun 2021, 12:35Hi Vodacom, still nothing from your side???? We have waited more than two weeks just for a damage report to be send to us. Do you seriously call this service????? PATHETIC! To say the least!
IM
Inge M's update04 Jun 2021, 12:35
Reviewer Update
Hi Vodacom, still nothing from your side???? We have waited more than two weeks just for a damage report to be send to us. Do you seriously call this service????? PATHETIC! To say the least!