Pathetic service

The below query was logged on the 30/01/2021 Vodacom has sent responses that they have given my review feedback. So I guess *****ing from the elderly and not seeing anything wrong is Vodacom's motto .My mother in law is so angry and she will be cancelling all her contracts since she is not valued

I am extremely disappointed with the service I received from Vodacom I have 6 contracts with them which one of them I am not aware of and I have been billed R65 monthly for it for 24 months when calling them I am given the run around. This morning I called Cancellations after my billing was high and found that I have this extra line on top of that I was given an upgrade of two sim cards over the phone and informed I will get 1GB and R65 airtime on each however the 1GB is received on 1 sim card I just spoke to Nonhlanhla now she is also relaying the same information I asked her to check the usage of the number that I have not been using and it has never been used to prove that I didn't use it. I want my money back from 2018 to date for the 6th contract that I am not aware of and the 1GB that I have not been receiving on the other sim as well. I am a pensioner and cannot be paying this much for the benefits that I am not receiving and for false information given by your stuff members accordingly to the CPA I have the right to be given correct and complete information.. Complaint is for Marriam Maluka I am using my daughter in laws account she will give u all the information u need