Pathetic Service

I called Vodacom Customer Service on Tuesday 21st August 2019, enquiring about the statement they(Vodacom) sent me on 08th August 2019 @ 11h08 invoice dated 09 July 2019, due date 31st July 2019. I requested for a breakdown from them as to why are they saying I am owing Vodacom amount of R7953,07 equals to R9146,03 VAT Inclusive. The statement showing R3867,84 is charged twice on the same number *** I was advised that they no longer have my account with them it has been handed over to MDB and I should request for MDB to give me a breakdown of the account, it didn’t make sense to me ask a breakdown from the 3rd party while Vodacom as the service provider is the one who sent me the statement, however I called the number Vodacom provided me with, I spoke with the consultant by the name of Bongani Dido whom I asked to give me a breakdown of the amount R9146,03 that Vodacom is claiming I am owing them, he advised me that I am owing Vodacom amount of +R15000 from the statement they received from Vodacom, I requested the statement that Vodacom sent to them as the 3rd part he informed me that he lodged a call, statement will be emailed it through to me. I have not yet received the statement.

I did a follow-up today regarding the statement, spoke with the consultant by the name of HAPPY, whom he advised that I should put it in writing and attach a copy of my ID.

The statement showing R3867,84 once-off charges is charged twice for the devices to settle the account on ***. The services have been suspended no airtime nor data is allocated to this number since January 2019.

I am very upset with the level of service Vodacom is giving its customers, it is pathetic including MDBs. I need this matter to be resolved, I have been calling Vodacom back and forth.