Pathetic Service

my phone is nearly booked in for a month. I must phone and find out the status of the repairs to my phone only to be told there is a quotation which I need to accept or decline. I then decline and tell them to send my phone back to me asap of which no importance or priority is given. to date I have not had a single call from vodacom. really frustrated as I am without a phone but vodacom does not care.