Pathetic service

I tried to assit my wife to upgrade het tablet contract online,but was unable to find the upgrade option we want on Myvodacom. When phoning the upgrade line we were informed that her line was moved to a \new system\" that does not have all the systems online but was put through to someone to upgrade telephonically, Thi was on 26 March 2016 It is now a week later and have not received the new tablet of any form of confirmation. Her current tablet also lost its connection to the internet. We tried to follow up this today but was being given the run around all morning. Calling *** said that they cannot access the details, We tried *** but ended up listening to other people talking. requesting a call back resulted in someone dealing will dealers calling me back claiming that it was in incomming call. I tried lodging a com plaint with 082111 but they refused to do so. The second request for call backback someone from customer care gave my wife yet another number ***. WHAT IS GOING ON AT VODACOM? Why was my wive's contract moved to the \"new systems\" that is impossible to get support on?"