PATHETIC SERVICE

I had contact the Cancellations department in Jan/Feb to cancel one of my contracts & the agent advised that my contract will be cancelled end of Feb and my number will be converted to prepaid..However I found that my data contract was cancelled instead and now my cell has been soft-locked. I called the call centre number 111 and i have been transferred back and forth 5-6 times between the customer care department and the cancellations department. Cancellations then told me they putting me through to the 3D department and now they're telling me they can't cancel either. This is pathetic service and I am now holding on forever to get through to the cancellations department......AGAIN!!!!!!