Pathetic service

Good day. Over the last few weeks I have received absolutely shocking service from Vodacom 4U Menlyn branch. As a loyal customer for many years I expected much better treatment from a service provider I used to consider to be the best in SA. Actually, I would have expected better service from anyone else.<br> <br> In short I upgraded to a new IPhone 6S 64G on the 14th of Feb. The phone does not work. <br> I have spent more than 5 hours physically at the branch being ignored and disrespected by your staff. Not to mention all the time I have spent on the phone. We have spent 20 days without a phone we are paying for. MY view is that I would rather take my business elsewhere as I am not getting shocking service from Vodacom and on top of it all being disrespected.<br> <br> Your own staff agree that the phone is broken. I received a call from the service centre agreeing that the phone does not work. I was suppose to collect the phone on the 6th of March. Drove all the way to the branch. Was ignored for an hour, BUT still no phone. Still the wait continues! <br> <br> Regards<br> A very unhappy former customer<br> <br> <br> <br>