PATHETIC SERVICE

It's been a most frustrating and disappointing journey with Vodacom in simply trying to get through to them for service that you pay for. I needed to get a hold of Billing, The prompts ask you to confirm your id which i did over 4 times only to be told my ID number is invalid. Eventually I went the route of new sales and my call was answered immediately ! Surprise Surprise ! I explained to the consultant my frustration and why i selected new sales only so i could speak to someone, she apologized for the technical errors they have been experiencing with ID numbers ! Eventually she transferred me to Billings and this is where my gripe started.... I was paying R899pm via eft to Vodacom, they then advised me to rather set up a debit order which i agreed to. They then debited R1103 , R200 more than what i was paying with no explanation, this happened 2 months in a row. I stopped the payment and sent them an email but sadly didn't get a response immediately but 2 days later a Bot replies asking how he can assist ? My line was suspended even after sending my email as they don't really care about anything else but the money. I would like to challenge the CEO , managers and staff to please try and call the vodacom customer service just so that you can experience what we go through. A massive player in the industry with all the technology available but one can't get through for help. I will have to find another service provider that will actually provide service and be accessible when we need them. I will probably get a call after this with an apology that's how easy it is to get away with pathetic service and not be accountable. I hope this helps other customers that have had to endure this type of service but cant do anything about it. A very disappointed and frustrated customer with more than 20 years with Vodacom.