PATHETIC SERVICE

3 weeks back Saturday I went to this Vodacom 4U store to get a laptop. The deal was approved and I was told to return in an hours time to collect my laptop. Upon return, I over heard them saying that they'd uploaded the incorrect modem on the system so the deal had to be cancelled and corrected, which could take a week, after I'd spent 3 hours in total. They weren't even willing to remedy the situation, I had to insist on them making a plan to fix it, which by the way fell through. Manager was no where to be found and was not allowed to be contacted! I was mortified at the fact that for such a reputable company, their level of professionalism was non existent so I asked them to cancel the whole deal, I wasn't prepared to spend any more of my time or money dealing with such pathetic service levels. Problem is, they've debited my account for the deal and trying to get a refund has only lead to more shock and horror. I've emailed, phoned, phoned again and still no positive response. I don't see why I should be following this up in any case, this was their error and they should have the decency to at least see the refund through. I want my money back today!!