Pathetic service!

Two incidents. 1 : Received a phone on contract on the 21 of Jan. I have had the phone less than two weeks and it overheats which causes apps to stop responding and calls to drop. It gets too hot for me to hold next to my face. <br> Vodacom will not exchange it. It needs to go in for repairs. They changed my sim card so I cant use my old phone for it does not accept micro sim cards. They don't have any loan phones to give me during the repair! To use my old phone I have to buy a converter kit for my sim card.<br> Second Incident: My wife also has a contract in my name. She went to Vodashop to get a cellphone on her contract. She asked for the available phones on her contract and they gave her a much more expensive phone and now I have to pay an extra R500 handset fee that the sales person did not inform her of.<br> This is con-artistry at its best!