pathetic service

on the 09/02/2016 at about 15:10 i called the call centre to follow uo on a order that i had placed. I was transfered through to sales support and spoke to a consultant who told me he will walk to confirmations to tell Itumeleng in confirmations to contact me for my order. he kept me on hold for 15 min . he came back telling me Itumeleng is on a tea break and will phone me whn he gets back, when I asked him for a reference number he told me there is no reference number , i then asked to speak to a team leader I was put on hold for 45 min still for my call to be dropped.what kind of service is vodacom offering its clients that i must be phoning vodacom to give them business. i would like to cancel my order as i will go to another network where i will gwt efficient and dilligient service. please can a cancellations consultant call me to cancel the deal i would have taken with vodacom