PATHETIC SERVICE

On the 15th of Jan 2016 I did an upgrade - it took 2 weeks for them to initiate my sim swop.<br> Thereafter I was on my smart M package until the end of the month 31-01-2016 which was for 3 days.<br> On the first of Feb 2016 I was supposed to be on my new package and attempted to purchase 1GB of data when I called the call centre they said it does not reflect and I am still on Smart M package and I have 300MG of data but since the 1st of Feb I have not been able to use the data.<br> <br> On the 3/02/2016 I received an sms to say my 1GB has been activated. I still could not use the data.<br> <br> I called on Wednesday 5/02/2016 and spoke to Zanele, she said the issue will be resolved <br> Again on the 6/02/2016 and spoke to Munneera - she also advised that it will be resolved<br> The again on the 8/02/2016 and spoke to Nonhlanhla and she also advised it will be escalated so it can be resolved in 24 hours<br> <br> I called today and spoke to Ayesha and her boss Clinton and they advised that there is nothing they can do for me....<br> <br> I want this sorted out today...<br> My account is paid every month on time yet I am not able to utilise the service I pay for.<br> <br>