Pathetic Service

I app**** for fibre on the 31/01/2021 @ Vodacom Newmarket to date I have not received an outcome. The TAT is 24hrs and it's now 6 days and no answer. I have contacted the consultant Monique Abraham almost every day enquiring progress and I advised her I received an sms requesting my documents which I already provided her. She advised me not to resend and would call me if anything is required. The reason she gave me as to why it's taking so long to decision my application is due to me being a new customer. I don't believe the reason as the online sales and other branches as advised me that all applications take 24hrs irrespective of new or existing clients. Also spoke to the Supervisor Darren who advised will get a manager to call me by COB today and no call received. It reflects that Vodacom doesn't care about customer service as from entering their store I received bad service. Hopefully the service can change and Vodacom values their customers.