Pathetic Service

This is my second complaint on the same device 5 months later.<br> <br> Last August i upgraded my contract and received an Out of Box Failuredevice.Upon waiting for a new device for weeks and no contact I complained about the lack of communication.This was attended to and I received another.Thanks! <br> <br> This device stopped charging in less than a month thereafter.I sent it back to the same store and waited another few weeks with no update.Upon contacting head office i learned that my device was sent back to the store from repairs a week prior.No one had contacted to let me know.Upon pick up (October) of my new repaired device,before i left the store i asked to ensure that the device charges.To my dismay,it did not!The device was booked in AGAIN after being received from repairs, unrepaired! <br> <br> To date I have received absolutely NO communication.My silence for 4 months has been an experiment to see how long it takes to be attended to.Evidently,it is probable that it was never going to happen.<br> <br> Last Friday(22nd)i went to the store and was told that it would be there within the day and i would be contacted. Nothing!<br> <br> I just left the store now after being told that my job number doesn't exist!!!