Pathetic service

i app**** for a new contract, which was approved on 11/02/2015 a confirmation agent called me to confirm my details, i couldnt remember my work tel number, the risk department was supposed to contact me, it is now 7 days later no call from Vodacom. i called and was told that i need to take my documents to a store and re apply. so it takes 7 days for me to get info and only after i have made the effort to find out what the story is. Vodacom keep your contract i will go to another service provider who will appreciate my business, and after looking at all the complaints on this forum, sinking ship springs to mind, good luck. PS (service is king).