Pathetic service

Iv been in contact with staff from Vodacom in Phoenix Plaza during the course of the day advising them that I had logged a claim for my cell phone and the insurance has been successful.. On my way to the store I get a call informing me that they can not get a hold of the insurance company yet I was on the phone with them at that exact moment.<br> When advised that I was coming into the store they said they would try again. Upon arrival myself and my husband called cellsure insurance OURSELVES .. We have been handling this query ever since it has been logged. staff members need more training and should know how to do there jobs and not let clients sacrifice their time.They need training on what client service is and need to learn to be polite. On every adverti*****t Vodacom speaks about Client Service but they fail to deliver on every occassion.!!!