Pathetic service

Good day, Please note that I have been trying to apply for a contract since the 10th of July. I have received lackluster service from Vodacom in regards with my application. I sent an email to the consultant who was assisting me Roslyn Fynn on 12 July. 15 July, 17 July asking if she had received my documents and she never called back or didn’t have the courtesy to respond to my email.

I then called on the 17th and I was told she is busy and when I asked to speak to a manager she was suddenly available and she told me that my order is still pending. the sad part she had the Audacity to lie on a recorded line and say that she had responded to my email informing of this, only for her to send an email after our telephonic conversation.

On the 22nd of July I then called the call center again and asked know the status of my application and after confirming my details a nice lady told me that the application seems to have been cancelled, however she said she did not know the reason. I then asked to speak to Roslyn and she was on another call and they promised that she would give me a call back in which she never did. I then sent her an email, which was also not responded to.

The morning of the 23rd of July I called the call center again and asked to speak to Roslyn and she was on another call, when I asked to be put through to a manager I was surprisingly put through to her - it’s surprising that she always magically becomes available when one requests to speak to the manager. Rosyln then informed me that my order is still pending (without even confirming my details or and i believe without even checking the system)..

I have been a prepaid subscriber with Vodacom for close to 9 years and was happy with the service and the minute I want a contract I realize the pathetic service that is instore.

These are the details I got when I received the vetting Application notification email on 10 July, 2019 Reference Number: ***4 Agent Name: LM_FYNNR01

I would appreciate if a manager can give me a call me