pathetic service

i am livid with the experience that i am having with vodacom i app**** for a contract on Saturday , a consultant contacted me on Sunday to complete the application and informed me that someone will contact me in the week to arrange for delivery , i did mention that i will be on training on Tuesday and Wednesday and i will not be able to answer my phone, but u guys still contacted me and seeing that i did not answer the first time surely there should be a second call in the day , but it seems like your agents are too damn lazy to do there job that if the call rings once and there is no answer they wont call you back , is this the way you conduct business? secondly when you call the customer care line theres no option to speak to an agent this is really pathetic ,how do u expect us to call you back , and your agents wont call us back either if there is no answer , if this is the case i dont want to take up a contract with u guys, i am a vodacom customer for many years and in all fairness this is unacceptable