LM
Lynn-Rae Marais

1 reviews | Active since Jan 2016

11 Jul 2019, 12:20

PATHETIC SERVICE!!!!!

Vodacom Customer service stinks and they are robbing their customers.

From 02 Feb 2019 to the 02 Jul 2019 i have paid Vodacom ever month, the amounts are below. 02 FEB R600 02 MARCH R400 05 MARCH R650 05 MARCH R90 01 JUNE R1400 01 JUNE R800 02 JULY R200

i paid Vodacom every month but in March Vodacom cut my phone saying that i am in arrears, when i queried it they told me i didn't pay for one month. i accepted that and paid R650 and R90 EXTRA, The next month they cut my phone again this time because i was in arrears of R2200. Yet when i called them in March to find out how much i needed to pay them to owe them zero they told me R1140 is what i need to pay. Vodacom cannot tell me what is happening with my bill. what my actually contract amount. all staff that I speak to are rude and arrogant. to my surprise my June bill was Zero (that means to my knowledge I owe Vodacom nothing) July bill came and I now owe Vodacom R573,31 PLUS R419,13, when I query how come, I am told that my June bill was added to July.

Vodacom is ripping people off. I will never renew or take another contract with Vodacom.

0
Replies (2)
Vodacom
Vodacom's reply11 Jul 2019, 14:30
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply26 Jul 2019, 14:36
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.  Regards  Consumer Website Team 

Best regards,