cR
courtnay R
1 reviews | Active since May 2016
10 Jan 2025, 08:17
Pathetic service
I contacted Vodacom regarding Cellphone insurance on my two devices. I currently only have insurance for one device however insurance was added for the other device without my knowledge. I was advised to fill in the cancellation documents. After I have submitted the documents. No feedback was received. I have been following up everyday but only receiving an automated response. Service sucks
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Replies (3)
Vodacom's replyOfficial
10 Jan 2025, 10:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jan 2025, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
cR
courtnay R's updateReviewer Update
10 Jan 2025, 16:35Pathetic. No one even attempted to contact me
cR
courtnay R's update10 Jan 2025, 16:35
Reviewer Update
Pathetic. No one even attempted to contact me
cR
courtnay R's updateReviewer Update
11 Jan 2025, 07:48Still no response. I will be esacalating the complaint to ICASA
cR
courtnay R's update11 Jan 2025, 07:48
Reviewer Update
Still no response. I will be esacalating the complaint to ICASA