1 reviews | Active since Oct 2016

10 Jul 2019, 16:14

PATHETIC SERVICE

I called into vodcom call Centre on the 10/07/2019,The agent who called me. Called me back because the call was dropped.Further more apon explaining my sit Situation to her,She then drop the call and was unable to assist me.The reason,that she refused was because I said the words “vodacoms ****”..this agent was not understanding at all,and could understand the frustration(of calling the call center and my situation) I then attempted to call the call center 3 times which my number was not answered at all I then received a call from vodacom an automated call to make the next debit Ofer date....which is highly unprofessional considering that I called in and my wife was harassed by vodacom,then I get a automated call to select my next debit order date. If the agent and vodacom does not want my money....I am certain that other providers do.... AND I WILL BE CLOSING ALL OF MY CONTRACTS WITH VODACOM, This is not the first I have had huge issues with vodacom

0
Replies (1)
Vodacom
Vodacom's reply11 Jul 2019, 08:09
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team