Pathetic Service

I called in to Vodacom 135 for the sim swap. however , the question you get asked before even getting to the operator are atrocious, lack of a better word. The old lady (+- 80 yrs old) next door by the rural area where i was passing by lost her phone and manged to get the new sim card. when i called in for her to do the sim swap i was not assisted because the old lady could not remember 5 number she had called before losing her phone and she had no idea what is SMS nor talking points. I asked to speak to the managed who was very unhelpful as. what is the point of having the customer service line if you cant help or resolve the odd situation. I am a Vodacom customer as well and i am rethinking my decision.

Bothom line is the old lady was never assisted and she was advised to go to the nearest Vodacom where she will h]pay R30.00 she dont have before they can see if they can help.

IM SO DISGUSTED BY VODACOM ...........................