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Pragasen M

1 reviews | Active since Sept 2013

07 Jun 2019, 13:20

Pathetic Service

Cell ********** 245, I tried doing an upgrade online, after 10 calls and agents forgetting to close the order, I get an upgrade done for R299pm, this includes a huwei P30 lite with R175 min and 2gig data. The contract supposed to start on 30 May 2019. It is now one week into June 2019 and only received the R175 min BUT no 2gig data. This to me is a breach of contract. Therefore I phoned vodacom on Tuesday 4 June 2019 and requested a cancellation or reversal of the contract without any charges because Vodacom breached the contract. Agent Bongani assisted and advised that they will collect the device from the same address delivered to, I am still waiting, despite 5 calls. Last call Innocentia promised to speak to Bongani and call me back, still waiting. What a pathetic service, would like to cancel all of my contracts with this pathetic company. Pragasen Munien ********** .

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2019, 14:42
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team