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christon T
1 reviews | Active since Mar 2014
05 Jun 2019, 08:14
Pathetic service
it is now day 26 without hearing anything about my Fibre line. the service I have received is absolutely pathetic as I actually have not received any, I am in sales myself and know for a fact that this is not how a customer should be treated. I have called numerous times just to be transferred from pillar to post speaking to 6 different call center agents and get told we are working on it, which seems to be the easiest excuse just to get the customer off the phone I have been patient until now and would like to be contacted by a manager and to have this sorted out this week I also sent this email to Zungu, Nompumelelo which was completely ignored
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Vodacom's replyOfficial
05 Jun 2019, 09:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2019, 09:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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christon T's updateReviewer Update
19 Jun 2019, 12:27Good day
So on the day of this complaint whichwwas the 5th june 2019, I got a call and was promised that someone would contact me which has not happened. It has come to my attention that vodacom does not know the meaning of customer service or customer satisfaction and therefore I no longer want to do any business with you and I will definitely not refer you to anyone as I am sure they will be just as disappointed
So on the day of this complaint whichwwas the 5th june 2019, I got a call and was promised that someone would contact me which has not happened. It has come to my attention that vodacom does not know the meaning of customer service or customer satisfaction and therefore I no longer want to do any business with you and I will definitely not refer you to anyone as I am sure they will be just as disappointed
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christon T's update19 Jun 2019, 12:27
Reviewer Update
Good day
So on the day of this complaint whichwwas the 5th june 2019, I got a call and was promised that someone would contact me which has not happened. It has come to my attention that vodacom does not know the meaning of customer service or customer satisfaction and therefore I no longer want to do any business with you and I will definitely not refer you to anyone as I am sure they will be just as disappointed
So on the day of this complaint whichwwas the 5th june 2019, I got a call and was promised that someone would contact me which has not happened. It has come to my attention that vodacom does not know the meaning of customer service or customer satisfaction and therefore I no longer want to do any business with you and I will definitely not refer you to anyone as I am sure they will be just as disappointed