Pathetic Service

Thank you I hope this matter will be resolved as quickly as possible as it is affecting my credit score

If I'm not reachable on my cell,my work Tel is *** Buco Heron Park,Kommetjie

Still no contact hàs been made I even forwarded my work telephone number in case I am not reachable on my cell.

Pathetic Service I have taken out contract phones at Vodacom (×1 P30 lite & ×1 P20 pro) I was unsatisfied with the goods and contacted the Branch I purchased it at on the 20th April and they refused to cancel the contracts even though I was well aware of the 7day period I had,I then contacted the Head office and explained my situation to them & one of the agents advised I should take the goods back to the store which I did on the 25th April & insisted they should please submit a cancellation to head office.I waited for the agent to Call me back from head office after trying on numerous occasions to get hold of her,she called me back and asked if I took the goods back. I waited on the Branch manager to contact me but no contact was made from the Branch (Long beach Mall) and continued trying to sort it out with head office but head office ended up telling me the branch should cancel it & the manager at Long Beach mall says Head office should cancel it. I seriously don't know what to do anymore as my credit score is being affected by this contracts that should have been cancelled already. I however returned back to the branch on the 11 May to insist this matter gets resolved & asked the Branch manager to contact head office while i was in store & he kept insisting that he cannot contact the head office I then stormed out after he kept promising me he will investigate the matter that I personally feel does not need to be investigated because they are in possession of the phones & I received no paper work when I picked the phones up as they were not in stock when I queried it. I waited on the manager to contact me today 13th May but no contact was made once again from the branch. I ended up spending hours trying to resolve it telephonically with the Head office & I got no help because they kept insisting the Branch should log a cancellation report . I am utterly disgusted & beyond upset at the lack of communication from Branch to Head office & the fact that the Branch manager neither the Sales person whom helped me felt the need To contact me regarding this matter . My account is now in Arrears by R1770 because of the cancellation not done when I asked them to. I ran around from Branch to Branch asking what I should do about this matter and each Branch I was at advised me to speak to the Branch manager where I took the contracts out (Long beach Mall)so he can sort the matter out with head office,I've even went as far as contacting the Regional manager hoping he would be able to assist me but his exact words were the first time I called he will see what he can do & the branch needs to sort it out.The following day when I contacted him to find out what's going on he told me that there's nothing he can do for me. I honestly feel disgusted & filled with regrets for even going to Vodacom.I personally WOULD NOT ADVISE ANYBODY to take out CONTRACTS AT VODACOM because this could have happend to any one else & just makes me wonder how many others have been dealing with the same problem. If this matter is not resolved I am forced to post an article in the newspaper regarding this matter because I am furious at the pathetic service & the fact that Nobody seems to care. My details are as follow Ms A.Broughton. Cell ********** 521

I am officially sick of Vodacom & the pathetic service they offer. I've been waiting on them to cancel my contracts & still nothing has been done. The devices I dropped off at the store along with the simcards I've paid for (cash) and all the branch manager tells me is he will look into it as to why it has not being cancelled & to top it off Head office tells when when I call in that the Branch needs to submit a cancellation letter but the manager tells me he cannot do anything from his end. Even took my cell number telling me he will contact me to inform me what's going on,but another week has passed with no contact from the branch manager ,I however contacted the branch to find out & still nothing has been done. I  explained my frustration to the branch manager & he understood as to why I'm upset because its affecting my credit store but didn't apologize for the inconvenience neither did he query on how he should resolve this matter.  I have two missed calls from a number I cannot call back because when I'm dealing with customers i can't just answer my phone as it is unprofessional. So please if you'll do contact me again it would be best to do so from 7:30 - 14:00 anytime from 2 till 5 is basically peak in our store &  might miss the call. I hope this matter is resolved or I'm forced to post a article in the local newspapers,maybe then Vodacom will see how desperate I am to get my name cleared from this contracts. A.Broughton - ***

I highly doubt the branch manager ever reported that I have taken the phones back within the 7 day period because I was unsatisfied as he has previously refused to call in to head office while I was in the store now I have accounts department calling me asking why I have not made payment . I don't even see why this matter has not been resolved already & why a cancelation request was not sent it & the meer fact that Vodacom can call demanding money from me fkr goods that were taken back but the branch manager can't even contact me regarding this matter.not a bit of effort was even made from the branch manager or sales consultant. I feel as if my only option is to post this in the local newspapers as I still am having issues with the cancellation. Beyond ****ed customer