SB
Shandre B
1 reviews | Active since May 2019
10 May 2019, 10:16
PATHETIC SERVICE
Upgrading online with vodacom is such a damn nightmare, false advertising of next day delivery (i was told delivery would only take place a whole week later)
i am really not impressed at alll! also i was advised an agent would contat me within 24hours of placing my order but NOTHING! i had to phone around trying to get any information.
PATHETIC honestly, and i have been a vodacom customer for years really dissapointed in this service as a first time using the online platform.
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Replies (2)
Vodacom's replyOfficial
10 May 2019, 10:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 May 2019, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 May 2019, 17:19 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply15 May 2019, 17:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team