MS
Matthew S
1 reviews | Active since May 2019
07 May 2019, 12:24
Pathetic Service
The level of service through Vodacom Fibre is now beyond a joke. 10 days and counting just to activate a sim interim device. Dozens of calls to customer service, same conversations, same hours of hold music, same excuses, same inadequate processes. And they still bill you for something that should be free for the first 30 days. SR number 190427-393 202, Please help.
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Replies (2)
Vodacom's replyOfficial
07 May 2019, 13:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 May 2019, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Matthew S's updateReviewer Update
13 May 2019, 14:58Please could someone call me back. Waited for an engineer to come over the weekend only to be told the router is not configured, something customer service have requested 3 or 4 times now. The agent who had requested the engineer is now not answering my call. This has been on-going since the 27th of April.
MS
Matthew S's update13 May 2019, 14:58
Reviewer Update
Please could someone call me back. Waited for an engineer to come over the weekend only to be told the router is not configured, something customer service have requested 3 or 4 times now. The agent who had requested the engineer is now not answering my call. This has been on-going since the 27th of April.