Pathetic service

I took out funeral insurance with Vodacom in March and cancelled my policy before 30 day because I got a better offer else where, the lady that assisted me advised I will get my money back if I cancel before 30 day, it’s been almost 2 months and I still have not received my money back, they ignore my emails and every time I call I am told the money will be paid by Friday that is if they pick up my calls, why make false promises to clients. To think I have 3 cellphone contracts and a prepaid number with Vodacom and have been with the nertwork for 15+ years, I am so changing as soon as my cellphone contracts expires this is the worst service ever.