SS
Sherilyn S
1 reviews | Active since May 2019
02 May 2019, 12:14
PATHETIC SERVICE
Totally disappointed with the untruthfulness received from the service representative. I was falsely led to believe that my current data contract was going to be amended with a lower rate but a additional line was added to my account and I am being charged double what I was initially paying. Being a large organisation as Vodacom is, you wouldn't expect to be submitted to *****, because essentially that is what it is! What's worse is that the Vodacom consultant I spoke to regarding the invoice amount admitted that I was **** to! And even with this admission I have to wait 7 to 14 working days to get this resolved! ABSOLUTELY PATHETIC.
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Vodacom's replyOfficial
02 May 2019, 13:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2019, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
02 May 2019, 14:47 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply02 May 2019, 14:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team