JS
Johnathan S
1 reviews | Active since Aug 2018
11 Apr 2019, 10:07
Pathetic service.
A simple migrate from Vodacom business to a vodacom prepaid, now Vodacom completely canceled the sim, i have to go in and Re-Rica. Maybe while i have to do all this, i can just as well cancel all our business contracts with vodacom with this pathetic service.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Apr 2019, 10:46 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2019, 10:46
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Apr 2019, 12:17 Dear Johnathan,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We apologise for the inconvenience caused however when converting from contract to prepaid you will be require to RICA the sim card thereafter as the sim card will now be registered as Prepaid.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We apologise for the inconvenience caused however when converting from contract to prepaid you will be require to RICA the sim card thereafter as the sim card will now be registered as Prepaid.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Apr 2019, 12:17
Official
Dear Johnathan,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We apologise for the inconvenience caused however when converting from contract to prepaid you will be require to RICA the sim card thereafter as the sim card will now be registered as Prepaid.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We apologise for the inconvenience caused however when converting from contract to prepaid you will be require to RICA the sim card thereafter as the sim card will now be registered as Prepaid.
Regards,
Vodacom Consumer Website Team
JS
Johnathan S's updateReviewer Update
11 Apr 2019, 12:27Then you should train your online and call centre and give them the necessary details, after asking 8/9 times, i assured i don't have to Rica again so i can port to a new network. Maybe get everyone together around a table and tell them to lie the same, so customers won't get 2 different stories depending on who they contact.
JS
Johnathan S's update11 Apr 2019, 12:27
Reviewer Update
Then you should train your online and call centre and give them the necessary details, after asking 8/9 times, i assured i don't have to Rica again so i can port to a new network. Maybe get everyone together around a table and tell them to lie the same, so customers won't get 2 different stories depending on who they contact.